Immigration Firms: Stop Answering Phones

How Immigration Firms Offload 4 Hours a Day Without Losing Clients

Real conversations, real clients — and zero attorney interruptions

Your Calendar Is Full — But the Calls Keep Coming

Every immigration attorney faces it.
You’re preparing for court, mid-draft on an RFE, or deep in strategy with a client — and the phone rings. Again. And again.

And it’s not just calls. It’s email follow-ups, WhatsApp messages, intake form confusion, and people walking in without appointments.

“We’re getting leads — but we’re burning them with slow responses.”
“My staff is good, but overwhelmed.”
“We miss calls daily and no one follows up.”
— Actual immigration attorneys on Reddit, Avvo, and LinkedIn

That’s where ImmiSupport comes in.
We provide trained Virtual Intake Coordinators who handle the flood of inbound communication with professionalism and accuracy — using your scripts, tools, and tone — so you and your legal team can stay focused.

Here’s how four real calls were handled start-to-finish, without any attorney needing to get involved.

Call 1: A Son Calls About His Father in ICE Custody

The caller was clearly distressed. His father had been detained, and he didn’t know what to do or where to start.

Our intake coordinator:

• Remained calm, empathetic, and in control
• Clarified the basic situation without overstepping legal advice
• Recommended a consult within 24 hours
• Flagged the urgency for the attorney with internal notes

Why it worked: The intake specialist didn’t panic. She followed escalation protocol and gave the family structure in a chaotic moment.

Call 2: A Mother Wants to Bring Her Daughter from El Salvador

The caller had basic information but wasn’t sure what form applied. She thought maybe an I-130, but wasn’t certain if it was “too late” due to age and processing times.

Our intake coordinator:

• Gently walked her through what information would be reviewed in a consult
• Booked a Zoom appointment
• Collected her full contact info and prepped the firm’s intake sheet for attorney review

Why it worked: No form speculation. Just reassurance, structure, and movement toward a consult.

Call 3: A Woman Was Told to File a VAWA Petition — but Doesn’t Know Why

This was one of those high-stakes, high-confusion calls. The caller mentioned abuse, mentioned someone advising her to “look into VAWA,” but she wasn’t sure if she qualified — or who to trust.

Our intake coordinator:

• Took the call slowly and respectfully
• Did not press for details or trauma
• Scheduled a private attorney consult, marked as sensitive
• Noted client’s preferred language and callback time

Why it worked: The coordinator didn’t try to validate a claim. She simply protected the client’s dignity and got her professional legal support quickly.

Call 4: Employer Inquiry About Sponsorship Options for a Worker

The employer wasn’t sure what category the case fell into. He had an exceptional international hire but didn’t know if H-1B or O-1 applied. He didn’t even know what questions to ask.

Our intake coordinator:

• Confirmed this was an employment-based immigration inquiry
• Mentioned attorney would explain options (H-1B, O-1, PERM)
• Booked a Zoom consult
• Sent a tailored intake form and pre-screen checklist

Why it worked: The intake wasn’t technical. It was strategic — it set the stage for a business-oriented immigration attorney to shine.

Your Intake Calls Aren’t Random. They’re Revenue.

Every call you just read could have gone to voicemail.
Every one could have been lost, delayed, or forgotten.
But none of them were.

Because ImmiSupport’s intake team doesn’t just “answer phones.”
We screen, schedule, escalate, and deliver — using your tech stack and your standards.

Your Attorneys Focus on Law. We’ll Handle the First Call.

• Trained in family, employment, asylum, VAWA, TPS, and detention intake workflows
• Bilingual English-Spanish (other languages on request)
• Embedded in your tools: Lawmatics, Clio, Docketwise, Calendly, Zoom, and more
• Fast. Friendly. Professional. Scalable.

📧 info@immisupport.com
🔗 immisupport.com/demo

Let’s help your firm get back to what it does best — winning immigration cases.

Rated 4.9/5 by immigration attorneys. If you are looking for Outsourcing services for your Immigration practice, please email 📧info@immisupport.com or call 📞(888) 884-2161.

By Immisupport

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